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Frequently Asked Questions
[vc_tta_section title=”DO YOU TAKE OFFERS?” tab_id=”section1″][vc_column_text]
We are unable to accept offers of any kind. Unless you are bidding on an auction-enabled listing, all prices are set to the exact amounts authorised for recovery and sale.
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[vc_tta_section title=”DO YOU TAKE TRADES?” tab_id=”section2″][vc_column_text]
We handle sales only and do not accept trades.
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[vc_tta_section title=”HOW CAN I PAY?” tab_id=”section3″][vc_column_text]
When purchasing outright, you can pay with a bank transfer. Payment must be completed within 24-48 business hours of winning an auction.
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[vc_tta_section title=”DO YOU OFFER FINANCING?” tab_id=”section4″][vc_column_text]
We do not offer financing of any type. All purchases must be paid in full at the time of sale.
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[vc_tta_section title=”DO YOU SHIP OR TRANSPORT VEHICLES?” tab_id=”section10″][vc_column_text]
Yes, we support vehicle transport services. We offer free transportation for the first AU $1000 km. Beyond that, a distance-based fee applies. Transportation arrangements will be made after your purchase is complete.
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[vc_tta_section title=”HOW LONG DOES VEHICLE TRANSPORT TYPICALLY TAKE?” tab_id=”section23″][vc_column_text]
Vehicle transport times vary based on distance and current logistics. Typically, you can expect delivery within 3–12 business days. Once your transport is scheduled, we’ll provide you with a more accurate delivery estimate and tracking information.
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[vc_tta_section title=”IS IDENTITY VERIFICATION REQUIRED?” tab_id=”section18″][vc_column_text]
Yes, identity verification is required before placing a bid on any auction. This helps maintain the integrity of our auction process and ensures all bidders are properly verified.
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[vc_tta_section title=”WHAT DOCUMENTS DO I NEED FOR IDENTITY VERIFICATION?” tab_id=”section24″][vc_column_text]
For identity verification, you’ll need to provide a valid government-issued photo ID (driver’s licence or passport), proof of address (utility bill or bank statement less than 90 days old), and in some cases, additional information may be requested.
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[vc_tta_section title=”WHAT HAPPENS IF I WIN AN AUCTION BUT DON’T COMPLETE PAYMENT?” tab_id=”section19″][vc_column_text]
If you fail to make payment for a won auction within 24-48 business hours, we will allow the second-highest bidder to make a claim on the vehicle. This ensures our auctions remain efficient and fair for all participants.
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[vc_tta_section title=”ARE YOUR VEHICLES READY FOR REGISTRATION TRANSFER?” tab_id=”section20″][vc_column_text]
All our vehicles are prepared for registration transfer. We ensure all required documentation is ready to support a smooth transfer of registration into your name with the relevant state authority.
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[vc_tta_section title=”HOW LONG DOES IT TAKE TO COMPLETE REGISTRATION TRANSFER?” tab_id=”section25″][vc_column_text]
Registration transfer documentation is prepared within 3–5 business days after your payment clears. If you’re using our transport service, this process will be completed while your vehicle is in transit. Confirmation will be provided once the vehicle has been transferred into your name.
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[vc_tta_section title=”ARE VEHICLES PRE-INSPECTED?” tab_id=”section21″][vc_column_text]
Yes, all vehicles are pre-inspected and verified before listing. We provide transparent information about each vehicle’s history and condition to help you make an informed purchase decision.
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[vc_tta_section title=”WHAT DOES YOUR PRE-INSPECTION PROCESS INCLUDE?” tab_id=”section26″][vc_column_text]
Our comprehensive pre-inspection process includes a 150-point mechanical inspection and photographs. All known issues are documented and disclosed in our listings to ensure transparency.
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[vc_tta_section title=”DO YOU OFFER AN INSPECTION PERIOD?” tab_id=”section22″][vc_column_text]
We offer a 10-day free inspection period after purchase. During this time, you can have the vehicle inspected by a mechanic of your choice. If you find any issues with the vehicle that weren’t disclosed, you can submit a request for a refund. This gives you peace of mind with your purchase.
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[vc_tta_section title=”HOW DO I REQUEST A REFUND DURING THE INSPECTION PERIOD?” tab_id=”section27″][vc_column_text]
If you discover undisclosed issues during the 10-day inspection period, submit a refund request by contacting our customer service team at +61 (731) 068-938 or by email at info@lightslategray-owl-197949.hostingersite.com. Include documentation from a licensed mechanic detailing the issues found. We’ll review your request and process eligible refunds within 5–7 business days.
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[vc_tta_section title=”CAN I BID ON MULTIPLE VEHICLES AT ONCE?” tab_id=”section28″][vc_column_text]
Yes, you can bid on multiple vehicles simultaneously once your identity verification is complete. However, please note that each winning bid represents a binding commitment to purchase. Ensure you have the means to complete payment for any auctions you may win. You can bid on up to 2 vehicles at a time. If you want to bid on more vehicles, you must wait for your active auctions to end or complete payment.
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[vc_tta_section title=”HOW DO I KNOW IF A VEHICLE HAS BEEN IN AN ACCIDENT?” tab_id=”section29″][vc_column_text]
All accident and history information is disclosed in our listings along with available vehicle history checks (such as PPSR reports). If a vehicle has been involved in an accident, we include details about the extent of damage and any repairs completed.
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[vc_tta_section title=”DO YOU SELL WRITTEN-OFF VEHICLES?” tab_id=”section30″][vc_column_text]
No, we exclusively sell vehicles that have not been recorded as written-off unless explicitly stated. Each vehicle in our inventory is checked to ensure there are no issues that would prevent registration transfer.
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[vc_tta_section title=”HOW CAN I MAKE A PURCHASE?” tab_id=”section12″][vc_column_text]
You can make a purchase by participating in our auctions after completing identity verification. Call +61 (731) 068-938 during our hours of operation to speak with a representative for assistance.
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[vc_tta_section title=”HOW LONG DO TYPICAL AUCTIONS RUN?” tab_id=”section31″][vc_column_text]
Our standard auctions run for 7 days, giving all interested parties ample time to research the vehicle and place their bids. Some specialty vehicles may have extended auction periods, which will be clearly indicated in the listing details.
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[vc_tta_section title=”WHAT HAPPENS AFTER I WIN AN AUCTION?” tab_id=”section32″][vc_column_text]
After winning an auction, you’ll receive a confirmation email with payment instructions. You must complete payment within 1 business day. Once payment is received, our team will contact you to arrange delivery or pickup and complete the necessary steps to transfer the registration into your name.
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[vc_tta_section title=”ARE DEPOSITS REFUNDABLE?” tab_id=”section15″][vc_column_text]
When you win an auction, payment must be made in full within 1 business day. If you submit a vehicle for refund during the 10-day inspection period due to undisclosed issues, your payment will be refunded per our inspection policy. Otherwise, all sales are final after the inspection period ends.
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[vc_tta_section title=”DO YOU OFFER INTERNATIONAL SHIPPING?” tab_id=”section33″][vc_column_text]
Yes, we can arrange international shipping for an additional fee. International buyers are responsible for all import duties, taxes, and customs requirements for their country. Please contact our shipping department for a quote and more information about international purchases.
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[vc_tta_section title=”CAN I ARRANGE MY OWN TRANSPORT INSTEAD OF USING YOUR SERVICE?” tab_id=”section34″][vc_column_text]
Yes, you’re welcome to arrange your own transportation after purchase. If you choose to use your own transport service, we’ll coordinate with your chosen provider for vehicle pickup. Please note it may take up to 10 business days to finalise any outstanding finance and complete the registration transfer.
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[vc_tta_section title=”WHAT IF I HAVE QUESTIONS ABOUT A SPECIFIC VEHICLE?” tab_id=”section35″][vc_column_text]
If you have specific questions about any vehicle in our inventory, please call +61 (731) 068-938 during business hours. Our team can provide additional information, more photos if needed, and answer any questions you may have before placing a bid.
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